1. Purpose
Followo operates an online marketplace connecting sellers and buyers. These terms govern access to the site, account creation, product listings, orders and payments processed through the platform.
2. Role of Followo
Followo acts as platform operator. Products available on the marketplace are offered by third-party sellers or, where applicable, by Followo itself. Each seller remains responsible for the accuracy of its listings, product availability, statutory warranties and after-sales service linked to its own sales.
3. User accounts
Users must provide accurate, complete and up-to-date information. Followo may suspend or remove any account in case of fraud, abuse, breach of these terms or legal obligation.
4. Products, pricing and orders
Displayed prices are those shown at the time of checkout, subject to obvious errors. By placing an order, the user accepts these terms. A seller or Followo may reject or cancel an order in case of unavailability, pricing error, fraud risk or inability to process the order.
5. Payment
Payments are processed through secure third-party payment providers. Followo does not retain full banking data where processing is delegated to an external provider. Orders are only deemed paid once confirmation has been received from the payment provider.
6. Delivery, returns and disputes
Delivery timelines are indicative unless expressly stated otherwise. Return, refund and complaint conditions may depend on the relevant seller and the applicable law. In case of dispute, the user should first contact the seller through the platform or via the contact details provided.
7. Intellectual property
The site, its visual elements, source code, trademarks and original content remain the property of Followo or their respective rights holders. Any unauthorized reproduction, extraction or reuse is prohibited.
8. Liability
Followo provides the platform on an as-is basis and makes reasonable efforts to ensure availability. Unless mandatory law provides otherwise, Followo is not liable for indirect damages, loss of profit or content and failures attributable to third-party sellers.
9. Personal data
Personal data processing is described in the Privacy Policy and the Cookie Policy.
10. Governing law
These terms are governed by Swiss law, without prejudice to any mandatory consumer protection provisions applicable in the user's place of residence where required by law.
11. Contact
For any question related to these terms, you can contact [email protected].